Terms of Service

SplitRide is a community platform that helps commuters travelling in the same direction find each other and share a ride so that the cost of the journey is split between passengers. SplitRide provides the technology that matches users and calculates the split; the ride itself is provided by the driver as a private individual.

• You must be at least 18 years old and able to enter into a binding agreement.
• You must provide accurate registration and profile information and keep it up to date.
• To offer a ride as a driver, you must hold a valid South African driver's licence, a roadworthy vehicle, and valid vehicle registration, and you must complete SplitRide's verification.
• If you are a driver, you must comply with all applicable road, transport, licensing and insurance requirements for your vehicle and journey.

You are responsible for your account and for keeping your login details confidential. You may sign in with an email address and password or, where offered, with your Google Account. You must not share your account, create an account for someone else, or use another person's account. Notify us promptly if you believe your account has been accessed without your permission.

SplitRide is a cost-sharing arrangement between commuters travelling the same way — it is not a commercial passenger transport or metered taxi service. Drivers may offer seats only on journeys they are already making and may recover a fair share of the trip costs through SplitRide's pricing. Drivers may not operate as a transport business through SplitRide, may not run trips purely for profit, and may not solicit rides outside the platform. Fares displayed in the app are calculated by SplitRide based on the route, distance and number of passengers sharing the ride.

• A fare shown for a ride is based on the seats confirmed at the time of booking and is locked when a booking is confirmed.
• Adding passengers to a shared ride reduces the cost per seat; booking a seat early protects the fare shown to you.
• Drivers may accept or decline booking requests. A ride is confirmed only once the booking shows as confirmed.
• SplitRide may apply a service fee, which is shown as part of the fare breakdown before you confirm.

• Ride payments are made from your SplitRide wallet. You can top up your wallet by card or EFT through the methods offered in the app.
• Earnings from driving are credited to your wallet, and you may request a withdrawal to your nominated bank account.
• Withdrawals are reviewed and paid out by SplitRide; we may require verification before releasing funds.
• You are responsible for the accuracy of your payout details and for any taxes applicable to your earnings.
• SplitRide does not store your full card details — payments are processed by our payment providers.

If a trip is cancelled before it begins, any amounts paid for that trip are refunded to your wallet. If a driver cancels a confirmed booking, you will not be charged for that ride. SplitRide may decline to refund where a ride was already provided, where a passenger repeatedly fails to meet a confirmed trip, or where there is evidence of misuse. Where a refund is disputed, contact us and we will review the trip records.

When using SplitRide you agree not to:

• Harass, threaten, discriminate against or endanger any other user.
• Provide false information, use a fake identity, or offer a ride in an unverified or unroadworthy vehicle.
• Drive under the influence of alcohol or drugs, or at all unsafely.
• Collect payment for a ride outside the platform, or arrange rides off-platform to avoid the split-cost model.
• Use the platform for any unlawful purpose or post unlawful or offensive content.
• Interfere with, copy, reverse-engineer or disrupt the SplitRide service.

SplitRide verifies a driver's identity, licence and vehicle documents before allowing rides to be offered, and provides ratings, in-app chat, trip tracking and emergency contact features. Verification is not a guarantee of any user's conduct, and we cannot guarantee the suitability, punctuality or reliability of any driver or passenger. You remain responsible for your own safety, for deciding whether to travel with another user, and for reporting anything that concerns you so that we can act.

After a trip, users may rate and review each other. Reviews must be honest and based on a genuine trip. We may remove reviews that are abusive, discriminatory, false or unrelated to a trip. Repeated poor ratings may result in a user being suspended.

You may close your account at any time. We may suspend or terminate an account, or remove a driver's ability to offer rides, where we reasonably believe there has been a breach of these terms, a safety risk, fraudulent activity, or where required by law. Any wallet balance belonging to you at termination is handled in line with our refund rules.

SplitRide provides the matching, pricing, booking and payment platform. We are not the provider of the transport service and are not a party to the ride agreement between driver and passenger. To the extent permitted by law, SplitRide is not liable for indirect or consequential loss, or for the acts or omissions of users, including delays, missed trips, or loss of or damage to property. Nothing in these terms excludes any liability that cannot lawfully be excluded, including under the Consumer Protection Act, 68 of 2008.

The SplitRide name, logo, app, and the technology behind our matching and pricing are owned by SplitRide or its licensors. You may not copy or use them without our written permission. Content you post, such as reviews and photos, remains yours, and you grant us permission to display it within the service.

We may update these terms as the service develops. Material changes will be communicated in the app or by email before they take effect. Continuing to use SplitRide after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute arising from them.

Questions about these terms? Email info@splitride.co.za.
Website: splitride.co.za